Important Notes

Module 1: Demonstrate knowledge and understanding of diversity in the workplace

• Define diversity in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education
• Explore diversity as a potential source of discrimination
• Examine the implications of diversity for external and internal relationships and explain it with examples
• Identify cultural biases, stereotypes and perceptions together with the influence they can have on dealing with diversity

Module 2: Demonstrate an understanding of the reality of diversity and its value in a unit

• Explain the benefits of diversity in team members and clients with examples
• Explore ways of utilising the diversity among team members with a view to enhancing relationships and improving the productivity of a unit
• Explore ways of meeting the diverse needs and goals of team members in a unit in relation to the goals and objectives of a unit
• Explore ways of meeting the needs of diverse clients and communities through a range of products and services to identify new opportunities

Module 3: Manage team members taking into account similarities and differences

• Identify diversity in beliefs, values, interests and attitudes through interaction within a unit
• Recognise common beliefs, values, interests and attitudes that will serve a basis for leading the team through interaction within a unit
• Encourage the expression of diverse viewpoints and ways of being in a unit through management activities
• Demonstrate sensitivity towards and understanding of diversity through management activities

Module 4: Deal with disagreements and conflicts arising from diversity in a unit

• Acknowledge and manage incidents of conflict and disagreement in a way that enhances relationships in a unit
• Identify cases of unfair discrimination and discriminatory practices and manage it at the appropriate level of authority in the entity
• Use disagreements and conflict as opportunities for learning to improve the cohesion in a unit.