Coaching & Mentoring
- ETDP SETA: ETDPS1440, US117877, NQF3, Credits: 4
Welcome to the Coaching and Mentoring learning programme.
The Coaching & Mentoring Programme is a SAQA unit standard-based course that teaches learners to perform one-on-one training on the job, conduct training sessions, monitor and report on learner progress and review training.
Features & Benefits
- This course is accredited with ETDP SETA upon successful completion of your Portfolio of Evidence (PoE) for Unit Standard 117877.
- Get 12 months access to your course via our myWay Learning Platform that includes video lectures, extra resources, questionnaires and much more.
- Take full advantage of our new Hybrid Learning by attending on campus or virtually. Have all your classes ready to be downloaded and watched, anytime, anywhere. (Read More)
- This course accreditation will benefit careers such as Call Centre Quality Assurors, Quality Assurors, Education or Training reviewers, Business Coaches, Business leadership Coaches, any person who is engaged in any form of training in any company.
Outcomes & Objectives
Upon completion of this course and successful assessment Learners will have acquired these skills:
- Prepare for one-to-one training on the job.
- Conduct training sessions.
- Monitor and report on learner progress.
- Review training.
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Pricing & Payment OptionsNEW SECTION -
Duration-
2 Days (08:30 – 16:00) Classes are presented via our Hybrid Format allowing learners the flexibility to attend on campus or in the comfort of their home or workplace.
Online , Mentored Learning (Learn More)-
12 Months Self-paced, access anytime, anywhere via our myWay Learning Platform
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Course Prerequisites-
The credit calculation is based on the assumption that learners are already competent in terms of the learning area in which they will provide training.
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CPD Credits
Our
Delivery Methods
Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.
Instructor-Led Classes
Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience, done during the traditional 08:00 – 16:00 working day.
Online Mentored Learning
Do a course at your pace via our “myWay Online Mentored Learning”, combining self-study with supported interactive online video lectures, an online course mentor, extra resources, questionnaires and more, all supported via out Online Student Portal.
Part Time Mentored Learning
Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.
Our Hybrid Delivery Methods
Our Hybrid Delivery Methods
myWay Hybrid Learning is a technology mediated delivery method that extends the benefit of flexibility and technology to all students. Each Hybrid delivery method is described in the section below.
#AnywhereAnytime
Have all your classes ready to be downloaded and watched, anytime, anywhere.
#NoStudentLeftBehind
Never miss a classs because of health, traffic, or transport issues.
#Flexibility
A personalized class schedule, attend class on campus, virtually or both.
In Class or Virtual Class Based Learning
A technology mediated delivery method allowing campus based class or virtual class attendance, or a combination of both. Classes can be in the form of lecture based or mentored based.
Mentored Online Learning
A technology mediated, self paced online delivery method with personal mentorship.
What you get
On completion the learners will earn:
- Certificate of Completion from Learnfast
- Certificate of Competency from ETDP SETA upon successful completion of the PoE process (Moderated and found competent)
Note: All certificates are electronically issued.
Student Testimonials
"The training was well organized and I really enjoyed it. I learn more customer service and I hope it will do well to keep customer happy."
Albert Selowa, Excellent Customer Service"The instructor/facilitator was very very good. They are a good institute that I believe with their work will equip lot of south Africans with great skills. "
Daniel Mnisi, Excellent Customer Service“Trainer was very good, Learned a lot with short space of time. I can even start to do presentation tomorrow”
Dibuleng Mokgoshing, Delivering Effective Business Presentation"The course was amazing,opened up a new chapter for me,was great to hear where I need to improve.this is one of many I would like to do"
Angelique Swart, Emotional Intelligence"Very good ,enjoyed interaction between lecturer & class members ,very reliable"
Penelope Schrywer, Project Management Fundamentals"Very well organized and presented learnt a lot and definety put into practice .Peter did an outstanding job."
Sharon Stewart, New Management and Supervisory SkillImportant Notes
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Learners to arrive at the training venue from 08:00 in preparation for 08:30 starting time
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Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order.
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For full day, on-campus courses, Learnfast will supply you with a computer to use for training (if applicable),& tea/coffee and a full lunch. Catering is not included for On-Site training and laptops are available for hire at an additional cost if required.
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Cancellation or rescheduling requests must be in writing and reach us via email at least 5-10 working days prior to the course commencement date. Full course fees will be retained for no shows.
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Virtual learners are required to have a stable internet connection & a working headset available for sound purposes.
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Learners who use their own laptops are fully responsible to ensure that administration rights, software installations, etc. are working sufficiently prior to training.
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Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
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Learnfast is not responsible for costs associated with cancellation of classes such as flight and accommodation for clients.
Module 1: Prepare for one – on - one training on the job
After completing this module, the learner will be able to prepare for one-on –one training on the job
- Review individual task performance in relation to performance requirements.
- Identify individual learning needs in relation to task performance, intended learning outcomes and stakeholder objectives.
- Understanding the value of preparation to cater for the needs and responsibilities of stakeholders.
- Establish the structure of the training plan in co-operation with relevant stakeholders and experts.
- Arrange resources, locations, and personnel to suit intended delivery.
- Arrange the learning environment to meet organisational and legislative requirements for safety and accessibility.
- Confirm review criteria with relevant personnel.
Module 2: Conducting training sessions
After completing this module, the learner will be able to conduct training sessions.
- Understanding learning outcomes, sequence of activities, job applicability, and the assessment process.
- The concept of outcomes-based education and training.
- Using appropriate language mediums and levels.
- Explore learner needs. -Understand the need for providing sufficient opportunity for practice.
- Carry out training in accordance with specified requirements.
- Monitoring learner's progress and make modifications where necessary.
- Monitor performance in terms of agreed performance outcomes.
- Performance compliance.
- Provide constructive feedback to identify strengths and weaknesses.
- Reporting on training in relation to organisational quality assurance requirements.
- Determining learner's readiness for formal assessment.
Module 3: Monitor and report on learner progress
After completing this module, the learner
- Monitor and report on learner progress will be able to monitor and report progress.
- Specific examples of performance are compared for compliance and agreed performance outcomes
Module 4: Review training
After completing this module, the learner will be able to review training.
- Using stakeholder feedback to understand impact of training.
- Using review to make recommendations for improvement
- Making recommendations to improve in future planning and training
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CampusStart DateEnd DateTypeBook Now
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29 April 202430 April 2024Full Time
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11 July 202412 July 2024Full Time
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26 September 202427 September 2024Full Time
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28 November 202429 November 2024Full Time
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CampusStart DateEnd DateTypeBook Now
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29 April 202430 April 2024Correspondence
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11 July 202412 July 2024Correspondence
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26 September 202427 September 2024Correspondence
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28 November 202429 November 2024Correspondence
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CampusStart DateEnd DateTypeBook Now
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29 April 202430 April 2024Full Time
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11 July 202412 July 2024Full Time
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26 September 202427 September 2024Full Time
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28 November 202429 November 2024Full Time