Module 1: Set performance goals and measures

• Ensure that performance goals are measurable, clear, achievable and aligned to individual career paths, organisational objectives and legislative requirements
• Quantify performance measures to facilitate performance evaluation
• Undertake appropriate actions to obtain agreement from relevant parties to identified performance goals and measures
• Ensure that the stipulation of the identified performance goals and measures in the performance contract enables the contract to serve as a source document for performance evaluation

Module 2: Formulate development plans

• Focus plans on competencies needed to achieve performance goals of the individual, department and organisation
• Formulate plans in a clear manner and define it in terms of specific improvement actions, time frames and accountability
• Align plans with legislative requirements and individual career paths
• Take appropriate facilitation actions to obtain agreement on development plans from relevant parties

Module 3: Monitor and evaluate performance

• Apply performance evaluation techniques that are valid, current and sufficient
• Align performance goals and measures with organisational and industry practices and values
• Monitor performance and assess it on an ongoing basis against performance goals
• Record progress and update records to manage performance
• Analyse performance records to identify variations in performance and to compile a suggested plan of action
• Give feedback to address competence gaps and poor performance, recognise good performance and revise performance goals
• Ensure that feedback is constructive, tactful, honest, respectful and is focussed on performance