Performance Management
- Services SETA: 12611, US11473
Module 1: Set performance goals and measures
- Ensure that performance goals are measurable, clear, achievable and aligned to individual career paths, organisational objectives and legislative requirements
- Quantify performance measures to facilitate performance evaluation
- Undertake appropriate actions to obtain agreement from relevant parties to identified performance goals and measures
- Ensure that the stipulation of the identified performance goals and measures in the performance contract enables the contract to serve as a source document for performance evaluation
Module 2: Formulate development plans
- Focus plans on competencies needed to achieve performance goals of the individual, department and organisation
- Formulate plans in a clear manner and define it in terms of specific improvement actions, time frames and accountability
- Align plans with legislative requirements and individual career paths
- Take appropriate facilitation actions to obtain agreement on development plans from relevant parties
Module 3: Monitor and evaluate performance
- Apply performance evaluation techniques that are valid, current and sufficient
- Align performance goals and measures with organisational and industry practices and values
- Monitor performance and assess it on an ongoing basis against performance goals
- Record progress and update records to manage performance
- Analyse performance records to identify variations in performance and to compile a suggested plan of action
- Give feedback to address competence gaps and poor performance, recognise good performance and revise performance goals
- Ensure that feedback is constructive, tactful, honest, respectful and is focussed on performance