Conflict Management
- Services SETA: 12611, US114226 & 117853
This learning programme will be covering the following learning outcomes:
- Draw up a list of possible sources of conflict, including perceptions and assumptions, with examples of where they are most likely to occur
- Discuss the positive and negative characteristics of conflict in the workplace with examples
- Explain organisational conflict modes with examples
- Describe conflict, which may arise in personality types, using transactional analysis
- Discuss the various business conflict modes with examples
- Explain useful steps to be taken to manage conflict with examples
- Describe the route, which conflicts normally follow toward resolution with examples
- List methods available to resolve conflict in terms of the Labour Relations Act with examples
- Choose the most appropriate strategy to resolve a particular conflict with a justification for the choice of strategy
- Demonstrate the need to adopt action plans and adapt them to a particular conflict with examples
- Explain the role of policies and procedures in place in the organisation in terms of their role in preventing and/or resolving conflicts
- List the personal attributes of a good conflict manager with examples of how each characteristic contributes to conflict resolution
- Do a skills audit to identify the skills you (the learner) needs to develop to be an effective conflict manager
- List the negative attributes which should be avoided or controlled by an effective conflict manager with an explanation of the negative effect each has on the resolution of conflict
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Pricing & Payment OptionsNEW SECTION -
Duration-
Full Time: 2 Days (08:30 - 16:00)
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CPD Credits
Our
Delivery Methods
Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.
Instructor-Led Classes
Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience, done during the traditional 08:00 – 16:00 working day.
Online Mentored Learning
Do a course at your pace via our “myWay Online Mentored Learning”, combining self-study with supported interactive online video lectures, an online course mentor, extra resources, questionnaires and more, all supported via out Online Student Portal.
Part Time Mentored Learning
Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.
Our Hybrid Delivery Methods
Our Hybrid Delivery Methods
myWay Hybrid Learning is a technology mediated delivery method that extends the benefit of flexibility and technology to all students. Each Hybrid delivery method is described in the section below.
#AnywhereAnytime
Have all your classes ready to be downloaded and watched, anytime, anywhere.
#NoStudentLeftBehind
Never miss a classs because of health, traffic, or transport issues.
#Flexibility
A personalized class schedule, attend class on campus, virtually or both.
In Class or Virtual Class Based Learning
A technology mediated delivery method allowing campus based class or virtual class attendance, or a combination of both. Classes can be in the form of lecture based or mentored based.
Mentored Online Learning
A technology mediated, self paced online delivery method with personal mentorship.
Student Testimonials
"The training was well organized and I really enjoyed it. I learn more customer service and I hope it will do well to keep customer happy."
Albert Selowa, Excellent Customer Service"The instructor/facilitator was very very good. They are a good institute that I believe with their work will equip lot of south Africans with great skills. "
Daniel Mnisi, Excellent Customer Service“Trainer was very good, Learned a lot with short space of time. I can even start to do presentation tomorrow”
Dibuleng Mokgoshing, Delivering Effective Business Presentation"The course was amazing,opened up a new chapter for me,was great to hear where I need to improve.this is one of many I would like to do"
Angelique Swart, Emotional Intelligence"Very good ,enjoyed interaction between lecturer & class members ,very reliable"
Penelope Schrywer, Project Management Fundamentals"Very well organized and presented learnt a lot and definety put into practice .Peter did an outstanding job."
Sharon Stewart, New Management and Supervisory SkillImportant Notes
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Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.
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Learnfast retains the right to change this calendar without any notification.
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Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.
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For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.
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Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.
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Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
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Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.
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Draw Up a List of Possible Sources of Conflict
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Discuss the Positive and Negative Characteristics of Conflict
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Explain Organisational Conflict Modes
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Use Transactional Analysis to Describe Interpersonal Conflict
Module 2: Explain Conflict Management Techniques
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Explain Business Conflict Modes
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Explain Steps to Manage Conflict
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Explain the Route of Conflict toward Resolution
Module 3: Describe the Action Plan and Strategies to Manage Conflict
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List the Methods to Resolve Conflict - Labour Relations Act
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Choose and Justify the Strategy to Resolve a Particular Conflict
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Explain the Role of Policies and Procedures to Prevent / Resolve Conflicts
Module 4: Explain the Attributes of an Effective Conflict Manager
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List the Personal Attributes of Good Conflict Manager
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Do a Skills Audit to Identify Development Needs
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List the Negative Attributes to Avoid or Control
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CampusStart DateEnd DateTypeBook Now
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05 June 202406 June 2024Full Time
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30 September 202401 October 2024Full Time
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03 December 202404 December 2024Full Time
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CampusStart DateEnd DateTypeBook Now
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05 June 202406 June 2024Correspondence
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30 September 202401 October 2024Correspondence
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03 December 202404 December 2024Correspondence
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CampusStart DateEnd DateTypeBook Now
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05 June 202406 June 2024Full Time
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30 September 202401 October 2024Full Time
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03 December 202404 December 2024Full Time