Module 1: Plan and organise own work

After completing this module, the learner will be able to plan and organise own work.

• Demonstrate knowledge of the business environment.
• Describe planning aids and use it in line with scheduling techniques.
• Identify routine and unexpected tasks and prioritise it according to organisational procedures.
• Change work plans accordingly where changes in priority occur.
• Report anticipated difficulties in meeting deadlines promptly.
• Ask for assistance where necessary, to meet specific demands and deadlines.

Module 2: Establish and maintain working relationships

After completing this module, the learner will be able to establish and maintain working relationships. · Describe team working, relationship and conflict management.

• Provide information to internal and external customers.
• Elicit information, advice and resources required from the appropriate people.
• Meet commitments to others within agreed timescales.
• Employ communication methods and styles.
• Acknowledge any communication difficulties and take action.
• Take opportunities to promote the image of the department.
• Strictly adhere to confidentiality and data

Module 3: Maintain files and records

After completing this module, the learner will be able to Maintain files and records.

• Explain information sorting, handling, and storage procedures.
• File new documentation and records in the filing system.
• Monitor item movements and record it where necessary.
• Store documentation and records and keep it according to organisational and legal requirements.
• Deal with out-of-date information in accordance with organisational procedures
• Identify opportunities for improving filing systems and bring it to the attention of the appropriate person

Module 4: Relate the purpose, content, form, frequency, and recipients of a range of reports

After completing this module, the learner will be able to Relate the purpose, content, form, frequency, and recipients of a range of reports.

• The regular reports are identified for a selected organisation.
• The information needs of the organisation are linked to the purpose of each identified report
• A template is drawn up for each report in the company specific format.
• A table is created listing each report, its purpose

Module 5: Identify information sources and organisational procedures for obtaining and distributing information

After completing this module, the learner will be able to Identify information sources and organisational procedures for obtaining and distributing information.

• A table is created listing each report and the information sources required for input to the report.
• The information sources are linked to specific headings within the report.
• A table is drawn up listing each information source, from whom it is obtainable.
• Company procedures for obtaining information sources are identified for each information source.

Module 6: Compile reports related to a selected business function

After completing this module, the learner will be able to compile reports related to a selected business function.

• The identified reports are compiled using current information
• The created templates are used to write the reports.
• The identified information sources are used to provide the information. 
• The report is distributed in the required manner in time to meet the specified deadline

Module 7: Liaise with relevant parties and verify that reported information is in accordance with requirements

After completing this module, the learner will be able to liaise with relevant parties and verify that reported information is in accordance with requirements.

• A table is compiled listing each of the relevant recipients of the reports.
• The form is distributed to recipients and their comments evaluated.
• Amendments to reports are made in line with suggestions from recipients

Module 8 Critically analyse texts produced for a range of purposes, audiences, and contexts

After completing this module, the learner will be able to critically analyse texts produced for a range of purposes, audiences and contexts.

• Adopt reading strategies appropriate to the purposes for reading/viewing
• Identify organisational features of texts.
• Synthesise information from texts, and generalise patterns and trends.

Module 9 Identify and explain the values, attitudes, and assumptions in texts

After completing this module, the learner will be able to identify and explain the Reflect an understanding of surface

• Identify and explain values and views values, attitudes and assumptions in texts.
• Cite evidence from texts in defence of a position is relevant

Module 10: Evaluate the effects of content, language, and style on readers' responses in specific texts

After completing this module, the learner will be able to evaluate the effects of content, language, and style on readers' responses in specific texts.

• Outline content and explore its effects on different readers
• Identify the impact of different writing techniques on reader perspective.
• Analyse the influence of specific language structures and features
• Explain the effect of selected production techniques in visuals

Module 11: Control and deal with confidential information and documents

After completing this module, the learner will be able to control and deal with confidential information and documents

• Define confidential information and describe it for a specific organization
• Explain the system and procedures used for dealing with confidential information with examples
• Secure documents in an appropriate manner and within an agreed period
• Take utmost care to avoid compromising any relevant stakeholder

Module 12 Control and evaluate ordering and distribution of office stationery

After completing this module, the learner will be able to control and evaluate ordering and distribution of office stationery.

• Present a plan to effectively control office stationery policies 
• Develop plans on how to monitor, maintain and improve stock l
• Develop effective shrinkage controls and implement it for an organisation
• Produce evidence of accurate reports
• Explain the control of the administration system
• Explain documentation used for the control of stationery in an accurate, complete way,
• Evaluate and explain effective stationery control procedures, systems and follow up actions

Module 13 Implement control measures with individuals

After completing this module, the learner will be able to implement control measures with individuals.

• Implement contracted control measures and identify non-conformances for reporting to person with the authority to deal with them
• Record non-conformances and negotiate corrective actions.
• Handle reported non-conformance.