Important Notes

Module 1: Apply Critical and Analytical Skills to Analyse a Problem

• Apply critical and analytical skills to analyse and define an issue/problem affecting the functioning of a unit
• Apply critical and analytical skills to determine factors impacting on the issue/problem and other areas in a unit and the entity affected by the issue/problem

Module 2: Engage with Stakeholders in Analysing the Problem and Developing Solutions

• Communicate the purpose of the consultation to stakeholders with reference to the aspects of the issue/problem and solutions to be discussed
• Explain the critical and analytical processes for analysing the issue/problem and generating ideas on addressing the issue/problem with examples
• Obtain the participation of stakeholders in analysing the unit's internal and external environment to identify factors relevant to the issue/problem
• Obtain the participation of team members in developing solutions to the issue/problem that would contribute towards the functioning of the unit and the broader system within which it operates
• Recognise and respect the different ideas, values and perspectives of team members and stakeholders in view of the value they add to the solution developed

Module 3: Select Feasible Solutions through a Systems Approach

• Analyse the inputs from stakeholders to identify feasible solutions to the issue/problem that would improve the functioning of the unit and the broader system within which it operates
• Prioritise the identified solutions in terms of their potential outcomes on the various processes/sections in the unit, the wider entity and external stakeholders
• Select a solution(s) that is most appropriate within a systems context taking into consideration interrelated issues that impact on the solution and areas that will be impacted upon by the implementation of the solution

Module 4: Formulate and Communicate the Decision

• Formulate the decision on addressing the issue/problem with reference to the impact of the decision on the unit and the broader system within which it operates
• Describe the actions required to implement the decision in the unit with reference to activities, role players, resources and timelines
• Describe the change processes that are required to support the implementation of the decision with reference to their impact on the success of the implementation of the decision
• Communicate the decision to relevant team members in the unit and other stakeholders who will be involved in its implementation in a user-friendly format