Provide Learner Support
- ETDP SETA: ETDPS1440, US117874, NQF5, Credits: 6
- US117865, NQF4, Credits: 4
Welcome to the Provide Learner Support learning programme.
This is a SAQA unit standard-based course that teaches Learning & Development Practitioners how to guide and advise Learners on opportunities for learning, development and assessment. This is a programme that teaches a Practitioner to answer questions such as “What learning will help my career?”, “How do I develop myself so that I can improve myself?”, “What learning can I participate in to improve my prospects?” and “What kinds of training opportunities are available in South Africa?”.
This course can be attended by anyone who wish to design and develop learning material for use in credit-bearing courses as well as in non-credit bearing courses, for any learning approach or delivery method. This course can also be attended by Learning and Development Practitioners, HR Practitioners and Assessors & Moderators who must understand the construct and evaluation of assessment instruments.
Features & Benefits
- This course is accredited with ETDP SETA upon successful completion of your Portfolio of Evidence (PoE) for Unit Standard 117874, 117865.
- Get 12 months access to your course via our myWay Learning Platform that includes video lectures, extra resources, questionnaires and much more.
- Take full advantage of our new Hybrid Learning by attending on campus or virtually. Have all your classes ready to be downloaded and watched, anytime, anywhere. (Read More)
- L&D Practitioners can confidently guide and advise employees about opportunities for learning, development and assessment that will be beneficial to their career.
Outcomes & Objectives
Upon completion of this course and successful assessment Candidate Facilitators will have acquired these skills:
- Identify and analyse learner's needs.
- Prepare and review an individual development plan.
- Provide guidance to learners.
- Maintain records of learner needs and guidance provided.
- Evaluate services provided.
- Source and maintain information to assist and support learners.
- Provide assistance and support to learners.
- Maintain records of assistance and support provided.
- Review support services
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Pricing & Payment OptionsNEW SECTION -
Duration-
2 Days (08:30 – 16:00) Classes are presented via our Hybrid Format allowing learners the flexibility to attend on campus or in the comfort of their home or workplace.
Online , Mentored Learning (Learn More)-
12 Months Self-paced, access anytime, anywhere via our myWay Learning Platform
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Course Prerequisites- Exposure to education, training and development environments & practices.
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CPD Credits
Our
Delivery Methods
Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.
Instructor-Led Classes
Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience, done during the traditional 08:00 – 16:00 working day.
Online Mentored Learning
Do a course at your pace via our “myWay Online Mentored Learning”, combining self-study with supported interactive online video lectures, an online course mentor, extra resources, questionnaires and more, all supported via out Online Student Portal.
Part Time Mentored Learning
Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.
Our Hybrid Delivery Methods
Our Hybrid Delivery Methods
myWay Hybrid Learning is a technology mediated delivery method that extends the benefit of flexibility and technology to all students. Each Hybrid delivery method is described in the section below.
#AnywhereAnytime
Have all your classes ready to be downloaded and watched, anytime, anywhere.
#NoStudentLeftBehind
Never miss a classs because of health, traffic, or transport issues.
#Flexibility
A personalized class schedule, attend class on campus, virtually or both.
In Class or Virtual Class Based Learning
A technology mediated delivery method allowing campus based class or virtual class attendance, or a combination of both. Classes can be in the form of lecture based or mentored based.
Mentored Online Learning
A technology mediated, self paced online delivery method with personal mentorship.
What you get
On completion the learners will earn:
- Certificate of Completion from Learnfast
- Certificate of Competency from ETDP SETA upon successful completion of the PoE process (Moderated and found competent)
Note: All certificates are electronically issued.
Student Testimonials
"The training was well organized and I really enjoyed it. I learn more customer service and I hope it will do well to keep customer happy."
Albert Selowa, Excellent Customer Service"The instructor/facilitator was very very good. They are a good institute that I believe with their work will equip lot of south Africans with great skills. "
Daniel Mnisi, Excellent Customer Service“Trainer was very good, Learned a lot with short space of time. I can even start to do presentation tomorrow”
Dibuleng Mokgoshing, Delivering Effective Business Presentation"The course was amazing,opened up a new chapter for me,was great to hear where I need to improve.this is one of many I would like to do"
Angelique Swart, Emotional Intelligence"Very good ,enjoyed interaction between lecturer & class members ,very reliable"
Penelope Schrywer, Project Management Fundamentals"Very well organized and presented learnt a lot and definety put into practice .Peter did an outstanding job."
Sharon Stewart, New Management and Supervisory SkillImportant Notes
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Learners to arrive at the training venue from 08:00 in preparation for 08:30 starting time
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Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order.
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For full day, on campus courses, Learnfast will supply you with a computer to use for training (if applicable) & tea/coffee and a full lunch. Catering is not included for On-Site training and laptops are available for hire at an additional cost if required.
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Cancellation or rescheduling requests must be in writing and reach us via email at least 5-10 working days prior to the course commencement date. Full course fees will be retained for no shows.
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Virtual learners are required to have a stable internet connection & a working headset available for sound purposes.
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Learners who use their own laptops are fully responsible to ensure that administration rights, software installations, etc. are working sufficiently prior to training.
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Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
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Learnfast is not responsible for costs associated with cancellation of classes such as flight and accommodation for clients.
Module 1: Identify and Analyse Learner’s Needs
After completing this module, the learner will be able to identify and analyse learners needs
- Identify the nature of the learner’s needs
- Source information in relation to the identified needs
- Kinds of guidance to address the identified needs
- Conduct the analysis in a sensitive, caring and professional manner
- Ensure that the analysis involves the learner as an active participant
- Maintain and update information and support resources
Module 2: Prepare and Review and Individual
Development Plan After completing this module, the learner will be able to prepare and review and Individual development plan
- Identify learner goals, objectives and aspirations
- Match opportunities for learning and assessment to identified goals, objectives and aspirations
- Individual development plan identifies learning outcomes and opportunities for learning and assessment
- Review and adjust goals to match the learner's requirements and opportunities
- Review the development plan and adjust it at agreed intervals
Module 3: Provide Guidance and Support to Learners
After completing this module, the learner will be able to provide guidance and support to learners
- Provide relevant guidance and workable solutions
- Provide guidance and support in a sensitive, caring and professional manner to promote learner participation
- Check the suitability of the guidance and support provided
- Refer learners to appropriate specialist guidance and counselling (support) services
- Maintain confidentiality at all times
Module 4: Maintain Records of Learner Needs and Guidance and Support Provided
After completing this module, the learner will be able to maintain records of learner needs and guidance and support provided.
- Capture learner’s needs and nature and content of the guidance and support provided
- Records need to be consistent with the assistance and support actually provided
- Records are sufficient to facilitate the need for future references
- Records meet organisational quality assurance requirements
- Maintain confidentiality at all times
Module 5: Evaluate Services Provided
After completing this module, the learner will be able to evaluate services provided.
- Seek learner and stakeholder feedback on guidance and advice
- Ensure that the evaluation reveals strengths and weaknesses of the support resources and guidance provided
- Recommendations and the evaluation contribute to ongoing improvement and quality of guidance and support services
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CampusStart DateEnd DateTypeBook Now
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07 May 202608 May 2026Full Time
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09 July 202610 July 2026Full Time
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29 September 202630 September 2026Full Time
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12 November 202613 November 2026Full Time
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CampusStart DateEnd DateTypeBook Now
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07 May 202608 May 2026Correspondence
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09 July 202610 July 2026Correspondence
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29 September 202630 September 2026Correspondence
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12 November 202613 November 2026Correspondence
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CampusStart DateEnd DateTypeBook Now
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07 May 202608 May 2026Full Time
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09 July 202610 July 2026Full Time
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29 September 202630 September 2026Full Time
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12 November 202613 November 2026Full Time