Excellent Customer Service - A Practical Approach

- Services SETA: 12611, US242829
This course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving. Students will discuss each step of the process in detail.
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Pricing & Payment Options
NEW SECTION -
Duration
- Full Time: 2 Days (08:30 - 16:00)
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Course Prerequisites
This unit standard is one of a series of unit standards and it is assumed that people learning towards this Unit Standard are already competent in:
- Communication and Mathematical Literacy at NQF Level 3.
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CPD Credits
Our
Delivery Methods
Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.

Instructor-Led Classes
Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience, done during the traditional 08:00 – 16:00 working day.

Online Mentored Learning
Do a course at your pace via our “myWay Online Mentored Learning”, combining self-study with supported interactive online video lectures, an online course mentor, extra resources, questionnaires and more, all supported via out Online Student Portal.

Part Time Mentored Learning
Designed for the working professional, our part time programmes provides you with the flexibility and benefit of our myWay Blended Learning with at home exercises/assignments and mentored or in-class lectures at a manageable schedule and pace.
Our Hybrid Delivery Methods
Our Hybrid Delivery Methods
myWay Hybrid Learning is a technology mediated delivery method that extends the benefit of flexibility and technology to all students. Each Hybrid delivery method is described in the section below.

#AnywhereAnytime
Have all your classes ready to be downloaded and watched, anytime, anywhere.

#NoStudentLeftBehind
Never miss a classs because of health, traffic, or transport issues.

#Flexibility
A personalized class schedule, attend class on campus, virtually or both.
In Class or Virtual Class Based Learning
A technology mediated delivery method allowing campus based class or virtual class attendance, or a combination of both. Classes can be in the form of lecture based or mentored based.
Mentored Online Learning
A technology mediated, self paced online delivery method with personal mentorship.
Student Testimonials
"The training was well organized and I really enjoyed it. I learn more customer service and I hope it will do well to keep customer happy."
Albert Selowa, Excellent Customer Service"The instructor/facilitator was very very good. They are a good institute that I believe with their work will equip lot of south Africans with great skills. "
Daniel Mnisi, Excellent Customer Service“Trainer was very good, Learned a lot with short space of time. I can even start to do presentation tomorrow”
Dibuleng Mokgoshing, Delivering Effective Business Presentation"The course was amazing,opened up a new chapter for me,was great to hear where I need to improve.this is one of many I would like to do"
Angelique Swart, Emotional Intelligence"Very good ,enjoyed interaction between lecturer & class members ,very reliable"
Penelope Schrywer, Project Management Fundamentals"Very well organized and presented learnt a lot and definety put into practice .Peter did an outstanding job."
Sharon Stewart, New Management and Supervisory SkillImportant Notes
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Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.
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Learnfast retains the right to change this calendar without any notification.
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Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.
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For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.
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Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.
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Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
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Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.
Module 1: Identify internal and external customers, where applicable
- Explain the supply chain of the organisation with examples
- Identify the internal or external customers of the team leader's work unit with examples
Module 2: Explain standards of customer service expected by the organisation
- Explain the key performance areas for the team regarding customer service, according to organisational requirements
- Explain the importance of maintaining and achieving customer service levels with examples
- Explain the consequences of poor service on the organisation's objectives with examples
Module 3: Measure customer satisfaction on an on-going basis
- Measure key performance areas against organisational standards
- Record information regarding performance against accepted standards
Module 4: Recommend corrective action
- Provide feedback on performance to team members, according to Standard Operating Procedures
- Identify corrective action, if required, and make recommendations to line management
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CampusStart DateEnd DateTypeBook Now
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19 June 202520 June 2025Full Time
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CampusStart DateEnd DateTypeBook Now
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19 June 202520 June 2025Full Time
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21 August 202522 August 2025Full Time
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02 October 202503 October 2025Full Time
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04 December 202505 December 2025Full Time