LEARNFAST CMS

Course Name

CRM Qualification Value

Netsuite Product

Course Level

None Beginner Intermediate Advanced

Show Page Title

Yes, Show the page title No, Hide the page title

Header Block

Information Block Contact Form Block

Background Fill

Yes No

Publish

Learning Methods

Instructor-Led Classes Mentored Learning Distance Learning

Instructor-Led Classes

Online learning

Title

Title Background color

Block Colour

Dashboard Image

Category

External link

Accreditation

Promo

Accredited by
Credit Details

Full Time Fee Part Time Fee Online Cost Cost Terms

Registration Fee Laptop Cost Laptop Registration Fees

Core Spec Med Spec High Spec

Laptop Terms

Terms

Installments

2M 3M 6M 9M 12M 18M 24M Early Bird Discount 10%

Page Title

Price Description

Payment Terms

Overview

This course will equip the learner to read, analyse, and respond to a variety of texts, to format reports, to plan and organise their work to achieve personal effectiveness in the business environment.

The learner will also be trained on how to coordinate meetings, minor events, and travel arrangements while maintaining files and records.

Features & Benefits

<ul>
	<li>This course is accredited with Services SETA upon successful completion of your Portfolio of Evidence (PoE) for Unit Standard SAQA IDs 110021, 110023, 8975, 13929</li>
</ul>

<ul>
	<li>Get 12 months access to your course via our myWay Learning Platform that includes video lectures, extra resources, questionnaires and much more.</li>
	<li>Take full advantage of our new Hybrid Learning by attending on campus or virtually. Have all your classes ready to be downloaded and watched, anytime, anywhere. <a href="https://learnfast.co.za/pgs-153-hybrid-learning.html">(Read More)</a></li>
</ul>

<ul>
	<li>Attendees will gain confidence and enhance their practical skills in learning material design and development.</li>
	<li>Personal Assistant’s will gain confidence and enhance their practical skills and knowledge in this field.</li>
</ul>

Duration

<div>In Class/Virtual Class, Hybrid Learning <a href="https://learnfast.co.za/pgs-153-hybrid-learning.html">(Learn More)</a></div>

<ul>
	<li>
	<div>4 Days (08:30 – 16:00) Classes are presented via our Hybrid Format allowing learners the flexibility to attend on campus or in the comfort of their home or workplace.</div>
	</li>
</ul>

<div>Online (<a href="https://learnfast.co.za/pgs-153-hybrid-learning.html" rel="noreferrer noopener" target="_blank">Learn More</a>)</div>

<ul>
	<li>
	<div>12 Months Self-paced, access anytime, anywhere via our myWay Learning Platform </div>
	</li>
</ul>

Career Options

Financing Options

Admission Requirements

Important Notes

<ul>
	<li>
	<div>Learners to arrive at the training venue from 08:00 in preparation for 08:30 starting time</div>
	</li>
	<li>
	<div>Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order.</div>
	</li>
	<li>
	<div>For full day, on campus courses, Learnfast will supply you with a computer to use for training (if applicable) & tea/coffee and a full lunch. Catering is not included for On-Site training and laptops are available for hire at an additional cost if required.</div>
	</li>
	<li>
	<div>Cancellation or rescheduling requests must be in writing and reach us via email at least 5-10 working days prior to the course commencement date. Full course fees will be retained for no shows.</div>
	</li>
	<li>
	<div>Virtual learners are required to have a stable internet connection & a working headset available for sound purposes.</div>
	</li>
	<li>
	<div>Learners who use their own laptops are fully responsible to ensure that administration rights, software installations, etc. are working sufficiently prior to training.</div>
	</li>
	<li>
	<div>Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</div>
	</li>
	<li>
	<div>Learnfast is not responsible for costs associated with cancellation of classes such as flight and accommodation for clients.</div>
	</li>
</ul>

CourseOutline

Module 1: Plan and organise own work

After completing this module, the learner will be able to Plan and organise own work.

<ul>
	<li>Demonstrate knowledge of the business environment with relation to people </li>
	<li>Describe planning aids and use it in line with scheduling techniques </li>
	<li>Identify routine and unexpected tasks and prioritise </li>
	<li>Change work plans accordingly where changes in priority occur </li>
	<li>Report anticipated difficulties in meeting deadlines</li>
</ul>

<hr />
Module 2: Establish and maintain working relationships

After completing this module, the learner will be able to establish and maintain working relationships.

<ul>
	<li>Describe team working, relationship and conflict management </li>
	<li>Provide information to internal and external customers </li>
	<li>Elicit information, advice and resources required from the appropriate people </li>
	<li>Meet commitments to others within agreed timescales </li>
	<li>Employ communication methods and styles</li>
	<li>Acknowledge any communication difficulties and take action.</li>
	<li>Take opportunities to promote the image of the department </li>
	<li>Strictly adhere to confidentiality and data protection requirements</li>
</ul>

<hr />
Module 3: Maintain files and records

After completing this module, the learner will be able to Maintain files and records.

<ul>
	<li>Explain information sorting, handling and storage procedures </li>
	<li>File new documentation and records in the filing system </li>
	<li>Monitor item movements and record it where necessary </li>
	<li>Store documentation and records </li>
	<li>Deal with out-of-date information </li>
	<li>Identify opportunities for improving filing systems</li>
</ul>

<hr />
Module 4: Relate the purpose, content, form, frequency and recipients of a range of reports

After completing this module, the learner will be able to Relate the purpose, content, form, frequency and recipients of a range of reports.

<ul>
	<li>The regular reports are identified. </li>
	<li>The information needs of the organisation are linked to the purpose of each identified report </li>
	<li>A template is drawn up for each report in the company specific format </li>
	<li>A table is created listing each report and its purpose</li>
</ul>

<hr />
Module 5: Identify information sources and organisational procedures for obtaining and distributing information

After completing this module, the learner will be able to Identify information sources & organisational procedures for obtaining & distributing information.

<ul>
	<li>A table is created listing each report. </li>
	<li>A table is drawn up listing each information source. </li>
	<li>Company procedures for obtaining information sources are identified.</li>
</ul>

<hr />
Module 6:  Compile reports related to a selected business function

After completing this module, the learner will be able to Compile reports related to a selected business function.

<ul>
	<li>The identified reports are compiled using current information </li>
	<li>The created templates are used to write the reports</li>
	<li>The identified information sources are used to provide the information </li>
	<li>The report is distributed in the required manner.</li>
</ul>

<hr />
Module 7: Liaise with relevant parties and verify that reported information is in accordance with requirements

After completing this module, the learner will be able to Liase with relevant parties and verify that reported information is in accordance with requirements.

<ul>
	<li>A table is compiled listing each of the relevant recipients of the reports </li>
	<li>The form is distributed to recipients </li>
	<li>Possible amendments to reports are made in line with suggestions from recipients</li>
</ul>

<hr />
Module 8: Critically analyse texts produced for a range of purposes, audiences and contexts

After completing this module, the learner will be able to Analyse and criticise texts produced for a range of purposes, audiences and contexts.

<ul>
	<li>Adopt reading strategies appropriate to the purposes for reading/viewing </li>
	<li>Identify organisational features of texts </li>
	<li>Synthesise information from texts, and generalise patterns</li>
</ul>

<hr />
Module 9: Identify and explain the values, attitudes and assumptions in texts

After completing this module, the learner will be able to Identify and explain the values, attitudes and assumptions in texts.

<ul>
	<li>Reflect an understanding of surface and embedded meaning in the text in presentations of viewpoints </li>
	<li>Identify and explain values </li>
	<li>Cite evidence from texts in defence of a position is relevant</li>
</ul>

<hr />
Module 10: Evaluate the effects of content, language and style on readers' responses in specific texts

After completing this module, the learner will be able to Evaluate the effects of content, language and style on readers' responses in specific texts.

<ul>
	<li>Outline content and explore its possible effects on different readers </li>
	<li>Identify the impact of different writing techniques on reader perspective </li>
	<li>Analyse the influence of specific language structures and features </li>
	<li>Explain the effect of selected production techniques in visuals</li>
</ul>

<hr />
Module 11: Identify a date, venue and time for a meeting or event date, venue and time for a meeting or event

After completing this module, the learner will be able to identify a · Provide a range of dates for meeting/event to attendees

<ul>
	<li>Determine suitable dates and venues.</li>
	<li>Book the meeting/event and confirm it with attendees in writing </li>
	<li>Forward all related documentation to the attendees</li>
</ul>

<hr />
Module: 12 Arrange venue and catering

After completing this module, the learner will be able to arrange venue and catering.

<ul>
	<li>Select the venue and book it </li>
	<li>Describe the process of selecting a venue </li>
	<li>Confirm special arrangements, logistics </li>
	<li>Describe the process of selecting date, caterer and menu </li>
	<li>Forward the agenda for meeting/event to venue provider </li>
	<li>Notify venue and caterers in writing and pay deposits</li>
</ul>

<hr />
Module 13: Make travel, car hire and accommodation arrangements

After completing this module, the learner will be able to make travel, car hire and accommodation arrangements

<ul>
	<li>Determine travel, car hire and accommodation requirements. </li>
	<li>Secure suitable accommodation and confirm bookings in writing </li>
	<li>Identify car hire facilities and confirm it in writing </li>
	<li>Make travel arrangements and forward all necessary documentation to the attendees </li>
	<li>Process invoices relating to travel, car hire and accommodation </li>
	<li>Process any relevant advance disbursements for travel, car hire or accommodation</li>
</ul>

<hr />
Module 14: Assemble and distribute documentation for meeting or event in good/sufficient time to attendees

After completing this module, the learner will be able to assemble and distribute documentation for meeting or event in good/sufficient time to attendees

<ul>
	<li>Establish a deadline date for receipt of documentation </li>
	<li>Communicate the deadline date to contributors </li>
	<li>Assemble, copy and collate documents </li>
	<li>Timeously distribute relevant documents in hard or electronic form to participants</li>
</ul>

Available Exams and Certifications

Articulation Options

Outcomes

Upon completion of this course and successful assessment, learners will have the ability to:

<ul>
	<li>Plan and organise own work.</li>
	<li>Establish and maintain working relationships.</li>
	<li>Maintain files and records.</li>
	<li>Relate the purpose, content, form, frequency and recipients of a range of reports.</li>
	<li>Identify information sources & organisational procedures for obtaining & distributing information.</li>
	<li>Compile reports related to a selected business function.</li>
	<li>Liase with relevant parties and verify that reported information is in accordance with requirements.</li>
	<li>Analyse and criticise texts produced for a range of purposes, audiences and contexts.</li>
	<li>Identify and explain the values, attitudes and assumptions in texts.</li>
	<li>Evaluate the effects of content, language and style on readers' responses in specific texts.</li>
	<li>Identify a date, venue and time for a meeting or event</li>
	<li>Arrange venue and catering</li>
	<li>Make travel, car hire and accommodation arrangements</li>
	<li>Assemble and distribute documentation for meeting or event in good/sufficient time to attendees</li>
</ul>

Who Should Attend

Learning Methods & Delivery

Study Kit

Assessment

Career Video

Hardware Requirements

PDF Link URL

Header

Form Email

LEARNFAST CMS

Course Info

Control Panel