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473
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Matthew Fritz
Published
08 Jan 2013
Last Updated
08 Jan 2013

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EDIT COURSE: Effective Communication Skills

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Effective Communication Skills

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Accredited by - Services SETA: <a href="https://learnfast.co.za/Library/Learnfast_Services SETA Accreditation Extension letter_2023 (5).pdf">12611</a>, US12433
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Page Title <div class="topBarB innerheading"> <h2>Effective Communication Skills </h2> </div>

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Overview Making human connections in a technology-driven world! In the 21st Century, men and women continually lurch between the impersonal nature of technology and the intimate reality of human relationships. There are many situations – often those involving escalating conflict, sensitive feelings, high priority, important authority, or a great deal of money – that demand business people to take the time and trouble to get into the same room to exchange information. Or at least they try to simulate face-to-face communication when individuals are in remote locations. Make no mistake about it. Face-to-face communication skills remain one of the primary roads to career success, even in this computer age. The Effective Communication Skills training course will lead the learner to a greater understanding of using communication techniques effectively.

Duration <ul> <li> Full Time: 2 Days (08:30 -16:00) </li> </ul>

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Admission Requirements This unit standard is one of a series of unit standards for workplace communication and working with information. The credits allocated to this unit standard assume that a learner has already learned to: <ul> <li>Communicate at work</li> <li>Collect and use information</li> <li>Communicate with clients</li> <li>Compile feasibility and commissioning reports</li> <li>Write a technical report</li> <li>Communicate in an assertive manner with clients and fellow workers</li> </ul>

Important Notes <ul> <li> <div>Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.</div> </li> <li> <div>Learnfast retains the right to change this calendar without any notification.</div> </li> <li> <div>Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.</div> </li> <li> <div>For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.</div> </li> <li> <div>Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.</div> </li> <li> <div>Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</div> </li> <li> <div>Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.</div> </li> </ul> <div> </div>

CourseOutline Module 1: Communication Techniques used in the Workplace <ul> <li>Demonstrate an understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory</li> <li>Understand the purpose of using a variety of oral and written communication techniques in the workplace</li> <li>Understand and use regulations, legislation, agreements, policies and procedures and standards governing communication</li> <li>Understand and use the rules, principles and laws applicable to communication theory</li> <li>Demonstrate knowledge of the relationship between the effective use of a variety of oral and written communication techniques and effective job functioning as a supervisor/senior technical person</li> </ul> <hr /> Module 2: Lead Discussions and Chair Meetings <ul> <li>Lead discussions and chair meetings in an effective manner according to standard meeting procedures</li> <li>Respond to 'what if' and 'why' questions covering: <ul style="list-style-type:circle"> <li>Meeting procedures</li> </ul> </li> <li>Understand and use procedures and techniques: <ul style="list-style-type:circle"> <li>for leading discussions</li> <li>for meetings</li> <li>for chairing</li> </ul> </li> </ul> <hr /> Module 3: Generate a Variety of Workplace Reports <ul> <li>Identify the target audience, and structure the reports to both meet the needs of the target audience and to ensure best receptivity by the target audience</li> <li>Gather and analyse relevant information for workplace reports systematically</li> <li>Ensure that reports address relevant issues in a logical and clear manner</li> <li>Present information in reports clearly and articulately</li> <li>Respond to 'what if' and 'why' questions covering: <ul style="list-style-type:circle"> <li>Types of workplace reports</li> <li>Data gathering techniques</li> <li>Target audience for reports</li> <li>Techniques for compiling workplace reports</li> </ul> </li> <li>Understand and use attributes, descriptions, characteristics and properties of workplace reports</li> <li>Understand and use cause and effect implications of developing reports that do not meet the needs of the target audience</li> <li>Understand and use procedures and techniques: <ul style="list-style-type:circle"> <li>for gathering data</li> <li>for writing workplace reports</li> </ul> </li> <li>Ensure that a variety of generated workplace reports are available for scrutiny</li> <li>Communicate technical information in reports meaningfully</li> </ul> <hr /> Module 4: Deliver Presentations <ul> <li>Identify the target audience and structure the presentations to both meet the needs of the target audience and to ensure best receptivity by the target audience</li> <li>Gather and analyse relevant information for workplace presentations systematically</li> <li>Ensure that the presentations address relevant issues in a logical and clear manner</li> <li>Present information in presentations clearly and articulately</li> <li>Respond to 'what if' and 'why' questions covering: <ul style="list-style-type:circle"> <li>Presentations</li> <li>Data gathering techniques</li> <li>Target audience for presentations</li> <li>Presentation delivery</li> </ul> </li> <li>Understand and use attributes, descriptions, characteristics and properties of presentations</li> <li>Understand and use cause and effect implications of developing presentations that do not meet the needs of the target audience</li> <li>Understand and use procedures and techniques: <ul style="list-style-type:circle"> <li>for gathering data for developing presentations</li> <li>for presentation delivery</li> </ul> </li> <li>Effectively deliver presentations and meet the needs of the target audience</li> <li>Ensure that a variety of generated workplace presentations are available for scrutiny</li> </ul>

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