LEARNFAST CMS

Course Info
Course ID
371
Author
Matthew Fritz
Published
08 Jan 2013
Last Updated
08 Jan 2013

Control Panel

EDIT COURSE: Managing Difficult Conversations

Course Name

CRM Qualification Value

Netsuite Product

Course Level
None Beginner Intermediate Advanced

Show Page Title
Yes, Show the page title No, Hide the page title

Header Block
Information Block Contact Form Block

Information Block

Left Right

Font Colour

Background Fill
Yes No

Contact Block
Left Right

Publish

Learning Methods
Instructor-Led Classes Mentored Learning Distance Learning

Instructor-Led Classes

Online learning

Title

Title Background color

Block Colour

Dashboard Image

Youtube Video Url

Category

External link

Accreditation
Promo

Accredited by
Credit Details

Full Time Fee Part Time Fee Online Cost Cost Terms

Registration Fee Laptop Cost Laptop Registration Fees

Core Spec Med Spec High Spec

Laptop Terms

Terms

Installments
2M 3M 6M 9M 12M 18M 24M Early Bird Discount 10%

Page Title <div class="topBarB innerheading"> <h2>Managing Difficult Conversations </h2> </div>

Price Description <div class="field-content"> </div>

Payment Terms

Overview We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them. At the end of this workshop, you will be able to: <ul> <li style="text-align:justify">Define the frame of reference</li> <li style="text-align:justify">Establish a positive intent and the desired outcome</li> <li style="text-align:justify">Use good communication skills during a conversation</li> <li style="text-align:justify">Draft a script for a difficult conversation</li> <li style="text-align:justify">Use specific steps to carry out a difficult conversation</li> <li style="text-align:justify">Access additional resources as required</li> <li style="text-align:justify">Maintain safety in a conversation</li> </ul>

Duration <ul> <li> Full Time: 1 Day (08:30 - 16:00) </li> </ul>

Career Options

Financing Options

Admission Requirements

Important Notes <ul> <li> <div>Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.</div> </li> <li> <div>Learnfast retains the right to change this calendar without any notification.</div> </li> <li> <div>Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.</div> </li> <li> <div>For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.</div> </li> <li> <div>Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.</div> </li> <li> <div>Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</div> </li> <li> <div>Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.</div> </li> </ul> <div> </div>

CourseOutline Module 1: Course Overview Module 2: Choosing to Have the Conversation <ul> <li style="margin-left: 105.86px;">Considering the Consequences</li> <li style="margin-left: 105.86px;">Establishing Your Frame of Reference </li> <li style="margin-left: 105.86px;">Establishing Positive Intent </li> <li style="margin-left: 105.86px;">Identifying the Desired Outcome </li> </ul> <hr /> Module 3: Toolkit for Successful Conversations <ul> <li style="margin-left: 105.86px;">Managing Your Body Language </li> <li style="margin-left: 105.86px;">Speaking Persuasively </li> <li style="margin-left: 105.86px;">Active Listening </li> <li style="margin-left: 105.86px;">Asking Questions</li> <li style="margin-left: 105.86px;">Probing Techniques</li> </ul> <hr /> Module 4: Choosing Time and Place Module 5: Framework for Difficult Conversations <ul> <li style="margin-left: 105.86px;">What’s Your Purpose?</li> <li style="margin-left: 105.86px;">Steps for a Difficult Conversation </li> <li style="margin-left: 105.86px;">Creating a Conversation Template</li> </ul> <hr /> Module 6: Staying Safe Module 7: Staying Safe Module 8: Testing the Waters

Available Exams and Certifications

Articulation Options

Outcomes

Who Should Attend

Learning Methods & Delivery

Study Kit

Assessment

Career Video

Hardware Requirements

PDF Link URL

Header

Form Email

SEO / Meta Values

Notice: Undefined variable: include_seo in /home/learnfast/public_html/cadcocms/includes/seo_view.php on line 8

Notice: Undefined variable: include_seo in /home/learnfast/public_html/cadcocms/includes/seo_view.php on line 16

Meta Title

Meta Description We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

Meta Keywords

Available Products

Microsoft Exchange Server
Office
SharePoint
SQL
Visual Studio
Windows

Active Products

Available Widgets

COMPUTER COURSES

DID YOU KNOW?

GRAPHIC DESIGN COURSES

ALL BUSINESS & SOFTSKILLS COURSES

TEST CENTRE

Contact Us

MORE OFFICE TRAINING

EXPERT PROGRAMS

OTHER SQL CERTIFICATION

OTHER SQL CERTIFICATION

OTHER CAD COURSES

OTHER EXCHANGE CERTIFICATION

OTHER SHAREPOINT CERTIFICATION

OTHER VISUAL STUDIO CERTIFICATION

OTHER WINDOWS SERVER CERTIFICATION

PRJ Management

Active Widgets

Sidebar Title

Available Testimonials Categories

Microsoft Office Courses
Microsoft Technical Courses
General Computer Courses
Graphic And Web Design Courses
Pastel Courses
Project Management
Learnfast Training Centre
Technical
Training & Education

Active Testimonials

Softskills

LEARNFAST CMS

Course Info

Control Panel