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Course ID
358
Author
Matthew Fritz
Published
08 Jan 2013
Last Updated
08 Jan 2013

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EDIT COURSE: Professional Selling Over the Phone

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Page Title <div class="topBarB innerheading"> <h2>Professional Selling Over the Phone </h2> </div>

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Overview Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. Today we will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call. At the end of this workshop, you will be able to: <ul> <li style="text-align:justify">Build trust and respect with customers and colleagues.</li> <li style="text-align:justify">Warm up your sales approach to improve success with cold calling.</li> <li style="text-align:justify">Identify ways to make a positive impression.</li> <li style="text-align:justify">Identify negotiation strategies that will make you a stronger seller.</li> <li style="text-align:justify">Create a script to maximize your efficiency on the phone.</li> <li style="text-align:justify">Learn what to say and what to ask to create interest, handle objections, and close the sale.</li> </ul>

Duration <ul> <li> Full Time: 1 Day (08:30 - 16:00) </li> </ul>

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Important Notes <ul> <li> <div>Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.</div> </li> <li> <div>Learnfast retains the right to change this calendar without any notification.</div> </li> <li> <div>Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.</div> </li> <li> <div>For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.</div> </li> <li> <div>Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.</div> </li> <li> <div>Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</div> </li> <li> <div>Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.</div> </li> </ul> <div> </div>

CourseOutline Module 1: Course Overview Module 2: Pre-Assignment Review <hr /> Module 3: Verbal Communication <ul> <li> Being Yourself and Sounding Your Best </li> <li> A Service Image </li> </ul> <hr /> Module 4: To Serve and Delight <ul> <li> What You Say and What it Means </li> <li> Planning the Ideal Answer </li> </ul> <hr /> Module 5: Exceptional Things about Telephone Sales Module 6: Building Trust <hr /> Module 7: It’s More Than Just a Phase <ul> <li> Phases of Negotiation </li> <li> Types of Negotiation </li> </ul> <hr /> Module 8: Communication Essentials <ul> <li> Active Listening Skills </li> <li> Ten Ingredients for Good Communication </li> <li> Asking Good Questions </li> </ul> <hr /> Module 9: Developing Your Script <ul> <li> The Basic Script </li> <li> Sample Script </li> <li> Making the Script Yours </li> </ul> <hr /> Module 10: Pre-Call Planning Module 11: Phone Tag and Call Backs Module 12: Following Up Module 13: Closing the Sale

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Meta Description Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. Today we will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

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