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Course ID
345
Author
Matthew Fritz
Published
08 Jan 2013
Last Updated
08 Jan 2013

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EDIT COURSE: Conflict Management

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Conflict Management

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Accredited by <p><strong>- Services SETA: </strong><a href="learnfast.co.za/Library/Learnfast_Services SETA Accreditation Extension letter_2023 (5).pdf">12611</a>, <strong>US114226 </strong>& <strong>117853 </strong></p>
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Page Title <div class="topBarB innerheading"> <h2><span><strong>Conflict </strong> Management </span></h2> </div>

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Overview <p><span style="font-size:14px"><span style="font-family:segoe ui">This learning programme will be covering the following learning outcomes:</span></span></p> <ul> <li><span style="font-size:14px"><span style="font-family:segoe ui">Draw up a list of possible sources of <strong>conflict, including perceptions and assumptions</strong>, with examples of where they are most likely to occur</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Discuss the<strong> positive and negative</strong> characteristics of conflict in the workplace with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Explain <strong>organisational conflict</strong> modes with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Describe</strong> conflict, which may arise in personality types, using transactional analysis</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Discuss the various business <strong>conflict modes</strong> with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Explain useful steps to be taken to <strong>manage conflict</strong> with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Describe</strong> the route, which conflicts normally follow toward resolution with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">List methods available to resolve <strong>conflict</strong> in terms of the Labour Relations Act with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Choose the most <strong>appropriate strategy</strong> to resolve a particular conflict with a justification for the choice of strategy</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Demonstrate the need to <strong>adopt action</strong> plans and adapt them to a particular conflict with examples</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Explain the role of <strong>policies and procedures </strong>in place in the organisation in terms of their role in preventing and/or resolving conflicts</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">List the personal attributes of a good <strong>conflict manager</strong> with examples of how each characteristic contributes to conflict resolution</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">Do a <strong>skills audit </strong>to identify the skills you (the learner) needs to develop to be an effective conflict manager</span></span></li> <li><span style="font-size:14px"><span style="font-family:segoe ui">List the <strong>negative attributes</strong> which should be avoided or controlled by an effective conflict manager with an explanation of the negative effect each has on the resolution of conflict</span></span></li> </ul>

Duration <ul> <li> <p><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Full Time: </strong>2 Days (08:30 - 16:00)</span></span></p> </li> </ul>

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Important Notes <ul> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Learnfast retains the right to change this calendar without any notification.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.</span></span></div> </li> </ul> <div> </div>

CourseOutline <div><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Module 1: Describe the Main Sources of Conflict</strong></span></span></div> <ul> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Draw Up a List of Possible Sources of Conflict</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Discuss the Positive and Negative Characteristics of Conflict</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Explain Organisational Conflict Modes</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Use Transactional Analysis to Describe Interpersonal Conflict</span></span></div> </li> </ul> <div> <hr /> <p><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Module 2: Explain Conflict Management Techniques</strong></span></span></p> </div> <ul> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Explain Business Conflict Modes</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Explain Steps to Manage Conflict</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Explain the Route of Conflict toward Resolution</span></span></div> </li> </ul> <div> <hr /> <p><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Module 3: Describe the Action Plan and Strategies to Manage Conflict </strong></span></span></p> </div> <ul> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">List the Methods to Resolve Conflict - Labour Relations Act</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Choose and Justify the Strategy to Resolve a Particular Conflict</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Explain the Role of Policies and Procedures to Prevent / Resolve Conflicts</span></span></div> </li> </ul> <div> <hr /> <p><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Module 4: Explain the Attributes of an Effective Conflict Manager</strong></span></span></p> </div> <ul> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">List the Personal Attributes of Good Conflict Manager</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">Do a Skills Audit to Identify Development Needs</span></span></div> </li> <li> <div><span style="font-size:14px"><span style="font-family:segoe ui">List the Negative Attributes to Avoid or Control</span></span></div> </li> </ul>

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Meta Description All of us experience conflict. We argue with our partners, disagree with our friends, and sometimes even fight with strangers. At times we lose sight of the fact that conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. These are the skills that you will develop in this course.

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