LEARNFAST CMS

Course Info
Course ID
334
Author
Matthew Fritz
Published
08 Jan 2013
Last Updated
08 Jan 2013

Control Panel

EDIT COURSE: Excellent Customer Service - A Practical Approach

Course Name

CRM Qualification Value

Netsuite Product

Course Level
None Beginner Intermediate Advanced

Show Page Title
Yes, Show the page title No, Hide the page title

Header Block
Information Block Contact Form Block

Information Block

Left Right

Font Colour

Background Fill
Yes No

Contact Block
Left Right

Publish

Learning Methods
Instructor-Led Classes Mentored Learning Distance Learning

Instructor-Led Classes

Online learning

Title
Monitor Customer Service Level

Title Background color

Block Colour

Dashboard Image

Youtube Video Url

Category

External link

Accreditation
Promo

Accredited by <p><strong>- Services SETA: </strong><a href="learnfast.co.za/Library/Learnfast_Services SETA Accreditation Extension letter_2023 (5).pdf">12611</a>, <strong>US242829</strong></p>
Credit Details

Full Time Fee Part Time Fee Online Cost Cost Terms

Registration Fee Laptop Cost Laptop Registration Fees

Core Spec Med Spec High Spec

Laptop Terms

Terms

Installments
2M 3M 6M 9M 12M 18M 24M Early Bird Discount 10%

Page Title <div class="topBarB innerheading"> <h2><span><strong> Excellent </strong> Customer Service - A Practical Approach </span></h2> </div>

Price Description <div class="field-content"> <p> </p> </div>

Payment Terms

Overview <p><span style="font-size:14px"><span style="font-family:segoe ui">This course is aimed at students who are in the<strong> customer service field</strong> and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes <strong>greeting, listening, questioning, responding, and resolving</strong>. Students will discuss each step of the process in detail.</span></span></p>

Duration <ul> <li><span style="font-size:14px"><span style="font-family:segoe ui"><strong>Full Time: </strong>2 Days (08:30 - 16:00)</span></span></li> </ul>

Career Options

Financing Options

Admission Requirements <p><span style="font-size:14px"><span style="font-family:segoe ui">This unit standard is one of a series of unit standards and it is assumed that people learning towards this Unit Standard are already competent in:</span></span></p> <ul> <li><span style="font-size:14px"><span style="font-family:segoe ui">Communication and Mathematical Literacy at NQF Level 3. </span></span></li> </ul> <p> </p>

Important Notes <ul> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Learnfast retains the right to change this calendar without any notification.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</span></span></div> </li> <li> <div><span style="font-family:segoe ui"><span style="font-size:14px">Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.</span></span></div> </li> </ul> <div> </div>

CourseOutline <p><span style="font-size:14px;"><span style="font-family:segoe ui;"><strong>Module 1: Identify internal and external customers, where applicable</strong></span></span></p> <ul> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Explain the supply chain of the organisation with examples</span></span></li> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Identify the internal or external customers of the team leader's work unit with examples</span></span></li> </ul> <hr /> <p><span style="font-size:14px;"><span style="font-family:segoe ui;"></span></span><span style="font-size:14px;"><span style="font-family:segoe ui;"><strong>Module 2: Explain standards of customer service expected by the organisation</strong></span></span></p> <ul> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Explain the key performance areas for the team regarding customer service, according to organisational requirements</span></span></li> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Explain the importance of maintaining and achieving customer service levels with examples</span></span></li> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Explain the consequences of poor service on the organisation's objectives with examples</span></span></li> </ul> <hr /> <p><span style="font-size:14px;"><span style="font-family:segoe ui;"></span></span></p> <p><span style="font-size:14px;"><span style="font-family:segoe ui;"><strong>Module 3: Measure customer satisfaction on an on-going basis</strong></span></span></p> <ul> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Measure key performance areas against organisational standards</span></span></li> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Record information regarding performance against accepted standards</span></span></li> </ul> <hr /> <p><span style="font-size:14px;"><span style="font-family:segoe ui;"></span></span></p> <p><span style="font-size:14px;"><span style="font-family:segoe ui;"><strong>Module 4: Recommend corrective action</strong></span></span></p> <ul> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Provide feedback on performance to team members, according to Standard Operating Procedures</span></span></li> <li><span style="font-size:14px;"><span style="font-family:segoe ui;">Identify corrective action, if required, and make recommendations to line management</span></span></li> </ul>

Available Exams and Certifications

Articulation Options <div class="sp-row"> <div class="sp-col"> <div class="sp-box special-offer"> <div class="sp-box-description"> <div class="special-green"><a href="http://tech.learnfast.co.za/pgs-64-contact-us.html">Special Lockdown Discount applies!</a></div> <div class="ask-consultant">Ask Your Sales consultant about it.</div> </div> </div> </div> <div class="sp-col"> <div class="sp-box"> <div class="sp-box-ico"><img src="https://bs.cisinlive.com/ab/icon-02.png" /></div> <div class="sp-box-description"><label>Accredited By</label> <p>-<strong> Services SETA: </strong><a href="/Library/Learnfast Services SETA Accreditation Letter.pdf">12611</a></p> <p> </p> </div> </div> </div> <div class="sp-col"> <div class="sp-box"> <div class="sp-box-ico"><img src="https://bs.cisinlive.com/ab/icon-01.png" /></div> <div class="sp-box-description"><label>Credit Details:</label> <p>- <strong>US242829</strong></p> <strong> </strong> <p>-<strong> Qualification ID: </strong>59201</p> <strong> </strong></div> </div> </div> </div>

Outcomes

Who Should Attend

Learning Methods & Delivery

Study Kit

Assessment

Career Video

Hardware Requirements

PDF Link URL

Header

Form Email

SEO / Meta Values

Notice: Undefined variable: include_seo in /home/learnfast/public_html/cadcocms/includes/seo_view.php on line 8

Notice: Undefined variable: include_seo in /home/learnfast/public_html/cadcocms/includes/seo_view.php on line 16

Meta Title

Meta Description Excellent Customer Service - A Practical Approach course is aimed at students who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation.

Meta Keywords

Available Products

Microsoft Exchange Server
Office
SharePoint
SQL
Visual Studio
Windows

Active Products

Available Widgets

COMPUTER COURSES

DID YOU KNOW?

GRAPHIC DESIGN COURSES

ALL BUSINESS & SOFTSKILLS COURSES

TEST CENTRE

Contact Us

MORE OFFICE TRAINING

EXPERT PROGRAMS

OTHER SQL CERTIFICATION

OTHER SQL CERTIFICATION

OTHER CAD COURSES

OTHER EXCHANGE CERTIFICATION

OTHER SHAREPOINT CERTIFICATION

OTHER VISUAL STUDIO CERTIFICATION

OTHER WINDOWS SERVER CERTIFICATION

PRJ Management

Active Widgets

Sidebar Title

Available Testimonials Categories

Microsoft Office Courses
Microsoft Technical Courses
General Computer Courses
Graphic And Web Design Courses
Pastel Courses
Project Management
Learnfast Training Centre
Technical
Training & Education

Active Testimonials

Softskills

LEARNFAST CMS

Course Info

Control Panel