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Overview

Welcome to the first part of our training for Microsoft Office Outlook. Microsoft’s powerful and easy-to-use personal information management program. This version of Outlook incorporates some new features that will help make managing your e-mail and personal information easier than ever.

This course is intended for all persons who need to use electronic mail to send and receive messages.

By the end of this course, users should be comfortable with using and navigating the Outlook interface, performing basic e-mail functions, creating, sending and printing messages and lastly receive and respond to e-mails.

Features & Benefits

<ul>
	<li> This is an authorised Microsoft Official Course (MOC), a preparation course for MOS: Microsoft Office Outlook 77-731 certification exam.</li>
</ul>

<ul>
	<li>This course is accredited with MICT SETA upon successful completion of your Portfolio of Evidence (PoE) for Unit Standard U116945. </li>
</ul>

<ul>
	<li>Learnfast offers accredited courses for clients who choose the credit-bearing option. An additional fee is payable for accredited courses & exam vouchers. </li>
	<li>Get 12 months access to your course via our myWay Learning Platform that includes video lectures, extra resources, questionnaires and much more.</li>
	<li>Take full advantage of our new Hybrid Learning by attending on campus or virtually. Have all your classes ready to be downloaded and watched, anytime, anywhere. <a href="http://learnfast.co.za/pgs-153-hybrid-learning.html">(Read More) </a></li>
</ul>

<ul>
	<li>Attendees will learn practical skills which can be applied in the work environment. </li>
	<li>Complete all three levels of Outlook training and prepare to write the internationally recognized Microsoft Office Specialist (MOS) examination.</li>
</ul>

Duration

<div>In Class/Virtual Class, Hybrid Learning <a href="https://learnfast.co.za/pgs-153-hybrid-learning.html">(Learn More)</a></div>

<ul>
	<li>
	<div>1 Day (08:30 – 16:00) Classes are  presented via our Hybrid Learning allowing learners the flexibility to attend on campus or in the comfort of their home or workplace.</div>
	</li>
</ul>

<div>Online , Mentored Learning (<a href="https://learnfast.co.za/pgs-153-hybrid-learning.html" rel="noreferrer noopener" target="_blank">Learn More</a>)</div>

<ul>
	<li>
	<div>12 Months Self-paced, access anytime, anywhere via our myWay Learning Platform</div>
	</li>
</ul>

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Important Notes

<div>
<ul>
	<li>
	<div>Learners to arrive at the training venue from 08:00 in preparation for 08:30 starting time</div>
	</li>
	<li>
	<div>Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order.</div>
	</li>
	<li>
	<div>For full day, on campus courses, Learnfast will supply you with a computer to use for training (if applicable),& tea/coffee and a full lunch. Catering is not included for On-Site training and laptops are available for hire at an additional cost if required.</div>
	</li>
	<li>
	<div>Cancellation or rescheduling requests must be in writing and reach us via email at least 5-10 working days prior to the course commencement date. Full course fees will be retained for no shows.</div>
	</li>
	<li>
	<div>Virtual learners are required to have a stable internet connection & a working headset available for sound purposes.</div>
	</li>
	<li>
	<div>Learners who use their own laptops are fully responsible to ensure that administration rights, software installations, etc. are working sufficiently prior to training.</div>
	</li>
	<li>
	<div>Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.</div>
	</li>
	<li>
	<div>Learnfast is not responsible for costs associated with cancellation of classes such as flight and accommodation for clients.</div>
	</li>
</ul>

CourseOutline

Module 1: The concepts and terms of electronic messaging

After completing this module, the learner will be able to understand the concepts and terms of electronic messaging.

<ul>
	<li>Benefits of using Email </li>
	<li>Limitations of using E-mail </li>
	<li>E-Mail etiquette</li>
</ul>

<hr />
Module 2: Getting Started with Outlook

While the incredible amount of features that are available in this latest version of Outlook may seem daunting at first, once we cover the basics of working with it, you will be well on your way to becoming an Outlook master.

<ul>
	<li>Navigate the outlook interface </li>
	<li>Perform basic E-mail functions </li>
	<li>Use Outlook help</li>
</ul>

<hr />
Module 3: Composing Messages

The first step in this process is to choose who you would like to send the message to. To assist you in addressing an e-mail appropriately, you have access to the address book, as well as other features. Over the course of this topic, you will learn how to create and address an e-mail message

<ul>
	<li>Create an e-mail message </li>
	<li>Check spelling and grammar </li>
	<li>Format message content </li>
	<li>Attach files and items to an e-mail message</li>
</ul>

<hr />
Module 4: Readingand Responding to Messages

Outlook includes a number of different ways in which you can read messages that you receive. While the default settings may work for most people, being familiar with all of the available reading methods can come in handy. Over the course of this topic, you will learn how to customize reading options.

<ul>
	<li>Observe precautions when receiving mail </li>
	<li>Customize reading options </li>
	<li>Work with attachments</li>
</ul>

<hr />
Module 5: Work withMultiple E-mail messages

After this lesson the learner will be able to open multiple messages and manipulate the text between them.

<ul>
	<li>Open multiple E-mail messages and switch between them </li>
	<li>Manipulate text between multiple E-mail messages</li>
</ul>

<hr />
Module 6: Customise the View and Preferences of the Email Application

After this lesson, the learner will be able to minimize and restore the ribbon and change the current view headings.

<ul>
	<li>Switch toolbar menus off and on </li>
	<li>Change current view headings according to given requirements</li>
</ul>

Available Exams and Certifications

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Outcomes

Upon completion of this course and successful assessment, learners will have acquired these skills

<ul>
	<li>Understand the concepts and terms of electronic messaging.</li>
	<li>Getting started with Outlook</li>
	<li>Create and send an E-mail message.</li>
	<li>Format message content</li>
	<li>Attach files and items</li>
	<li>Print an E-mail</li>
	<li>Receive and respond to e-mails.</li>
	<li>Work with multiple E-mail messages</li>
</ul>

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