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HUGE LOCKDOWN DISCOUNTS on all our courses!

Make use of this lockdown period to further develop the skills you want and need! Special, hugely discounted courses that can all be done via our Live Virtual Classroom or Self-Paced, Online Mentored Learning.

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Coaching & Mentoring  


The Coaching & Mentoring Programme is a SAQA unit standard-based course that teaches learners to perform one-on-one training on the job. NQF aligned, credit-bearing course resulting in a Certificate of Competence after successful assessment.




This is a programme that teaches a Practitioner to answer these questions-

  • What learning will help my career?
  • How do I develop myself so that I can improve myself?
  • What learning can I participate in to improve my prospects?
  • What kinds of training opportunities are available in South Africa?


  • The credit calculation is based on the assumption that learners are already competent in terms of the learning area in which they will provide training.
  • Evidence = Grade 11 report OR
  • In the absence of a Grade 11 report, the Learner must undergo an interview with the Internal Moderator to establish readiness.

Course Accreditations

This course is accredited with ETDP Seta and each learner will have to submit a Portfolio of Evidence after the training, upon being deemed competent, the learner will receive a Certicate of Competence.

Course Outcomes

Upon completion of this course and successful assessment Learners will have acquired these skills:

  • Prepare for one-to-one training on the job.
  • Conduct training sessions.
  • Monitor and report on learner progress.
  • Review training.

Who Should Attend

  • Call Centre Quality Assurors.
  • Quality Assurors.
  • Education or training reviewers.
  • Business Coaches.
  • Business leadership Coaches.
  • Any person who is engaged in any form of training in any company.




R8 800 Incl VAT (Per Person, Includes Training Material and Practical Exercises)


Special lockdown discount applies. Ask your sales consultant about it.


PLEASE NOTE: Learnfast serves a full lunch during the break as well as coffee, tea and biscuits upon arrival and during each break. We also cater for special meals if arranged with us prior to training attendance.


3 Days (08:30 - 16:00) 

Skill Level

  • Beginners

Our myWay Learning Methods

Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.

Instructor-Led Classes

Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience. We deliver instructor led classes full time, part-time, weekends and onsite.

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Mentored Learning

The "myWay Mentored Learning” was created in response for more flexible learning schedules and focused content. It allows each student to progress in a manner that is most suitable for their skills set, knowledge and schedule that a fixed, lecture based approach does not allow for. You will be mentored on a one to one basis by a subject matter expert with continues practical exposure and focus on problem areas, allowing you to progress at your own pace and deciding what content requires more or less time.

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Distance Learning

Do a course at your own pace via our “myWay Distance Learning”. We have re-defined studying via online by combining self-study with supported interactive online video lectures, extra resources, questionnaires and much more, all supported via out Online Student Portal. You will get a course coach and lecturer assigned to you so that you never feel alone and have support whenever you need. Your coach will look after you and your study health, encouraging you to progress constantly.

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Important Notes

  • Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.
  • Learnfast retains the right to change this calendar without any notification.
  • Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.
  • For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.
  • Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.
  • Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
  • Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.


* Registration and introduction to the National Qualifications Framework.

  • Review individual task performance in relation to performance requirements.
  • Identify individual learning needs in relation to task performance, intended learning outcomes and stakeholder objectives.
  • Understanding the value of preparation to cater to the needs and responsibilities of stakeholders.
  • Establish the structure of the training plan in co-operation with relevant stakeholders and experts.
  • Arrange resources, locations, and personnel to suit intended delivery.
  • Arrange the learning environment to meet organisational and legislative requirements for safety and accessibility.
  • Confirm review criteria with relevant personnel.



  • Understanding learning outcomes, sequence of activities, job applicability, and the assessment process.
  • The concept of outcomes-based education and training.
  • Using appropriate language mediums and levels.
  • Explore learner needs.
  • Understand the need for providing sufficient opportunity for practice.
  • Carry out training in accordance with specified requirements.
  • Monitoring learner's progress and make modifications where necessary.
  • Monitor performance in terms of agreed performance outcomes.
  • Performance compliance.
  • Provide constructive feedback to identify strengths and weaknesses.
  • Reporting on training in relation to organisational quality assurance requirements.
  • Determining learner's readiness for formal assessment.


DAY 3 

  • Principles of review.
  • Using stakeholder feedback to understand the impact of training.
  • Using review to make recommendations for improvement.

* Portfolio compilation workshop.

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