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Business & Soft Skills Training Programs are designed for those with high entrepreneurial energy and feverish enthusiasm for creating something of their own.

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Professional Selling Over the Phone  

Overview

Professional Selling Over the Phone course teaches students about using the telephone for professional  selling. Students will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to increase sales. Course activities also cover finding prospects, discussing the type of information to leave on prospects' voice mail, maintaining a positive attitude, identifying the components of the soft sell, and building and maintaining relationships with prospects. Students will also learn about gaining feedback from customers, addressing rejection, resolving objections, and closing a sale. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Comes with a companion CBT program

Prerequisites

None

Who Should Attend

Students will get the most out of this course if they are sales representatives, sales managers, account managers, and customer service representatives who use the phone in any part of the sales cycle.

Price

R2,850.00 per person Incl VAT

PLEASE NOTE: Learnfast serves a full lunch during break as well as coffee, tea and biscuits as part at no extra cost. We also cater for special meals.

Duration

1 Day (08:30 - 16:00)

Our myWay Learning Methods

Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.

Instructor-Led Classes

Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience. We deliver instructor led classes full time, part-time, weekends and onsite.

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Mentored Learning

The "myWay Mentored Learning” was created in response for more flexible learning schedules and focused content. It allows each student to progress in a manner that is most suitable for their skills set, knowledge and schedule that a fixed, lecture based approach does not allow for. You will be mentored on a one to one basis by a subject matter expert with continues practical exposure and focus on problem areas, allowing you to progress at your own pace and deciding what content requires more or less time.

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Distance Learning

Do a course at your own pace via our “myWay Distance Learning”. We have re-defined studying via online by combining self-study with supported interactive online video lectures, extra resources, questionnaires and much more, all supported via out Online Student Portal. You will get a course coach and lecturer assigned to you so that you never feel alone and have support whenever you need. Your coach will look after you and your study health, encouraging you to progress constantly.

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Testimonials

Important Notes

  • Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.
  • Learnfast retains the right to change this calendar without any notification.
  • Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.
  • For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.
  • Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.
  • Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
  • Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.

1. Preparing for Telesales

Topic A:

  • Preparing the workspace
  • Organizing the tele-selling workspace
  • Identifying tele-selling aids

Topic B:

  • Preparing to write tele-sales scripts
  • Writing telesales scripts

2. Essentials of Telesales

Topic A:

  • Communication essentials
  • Using voice effectively for tele-selling
  • Improving listening skills
  • Understanding communication styles
  • Using questions for tele-sales

Topic B:

  • Handling tele-sales calls
  • Managing calls
  • Maximizing tele-sales calls

3. Prospecting

Topic A:

  • Generating tele-sales prospects
  • Identifying methods to find tele-sales prospects
  • Using voice mail in tele-sales
  • Working with screeners

Topic B:

  • Interacting with prospects
  • Building a relationship with a prospect
  • Maintaining relationships with prospects

Topic C:

  • Cold call strategies
  • Using the soft sell
  • Maintaining a positive attitude

4. Closing a Sale

Topic A:

  • Closing sales over the telephone
  • Preparing for the close
  • Using the closing process

Topic B:

  • Addressing tele-sales challenges
  • Resolving tele-sales objections
  • Addressing tele-sales rejections

Topic C:

  • Maximizing tele-sales performance
Campus
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Type
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Start Date

Cape Town, Pinelands
In-Class
24 Aug 2018
24 Aug 2018

Cape Town, Pinelands
In-Class
23 Nov 2018
23 Nov 2018

Campus
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Start Date

Centurion, Pretoria
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20 Sep 2018
20 Sep 2018

Centurion, Pretoria
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18 Dec 2018
18 Dec 2018

Campus
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Type
End Date
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Midrand, Johannesburg
In-Class
24 Aug 2018
24 Aug 2018

Midrand, Johannesburg
In-Class
23 Nov 2018
23 Nov 2018


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